Renaissance Bengaluru Race Course Hotel has rolled out an enhanced health and safety protocol at its premises designed to welcome back guests and employees ensuring greater transparency and confidence as part of the overall hotel experience. The hotel has always strived towards providing a clean and safe environment to its patrons and associates, hence, as the COVID-19 pandemic evolved, so did their focus to further elevate the cleanliness and safety standards at the property. Their ‘We Care’ guidelines have been introduced as Smart visual cues, showcased both digitally and via printed collateral at critical touch points, to remind patrons on the significance of social distancing. They have worked this adhering to all recommended government guidelines.
Some of the ‘We Care’ Guidelines include:
Low-touch arrivals and departures: Along with appropriate social distancing signage, all the front desk stations have protective shields in place. In addition, bell staff and valet attendants will wear gloves and masks at all times. Furthermore, they have made it mandatory for guests to wear masks and in case if someone is found not wearing one, the hotel will provide a complimentary facemask to the guests. At the same time, hand sanitizer stations have been strategically placed throughout the property. At check- in, guests will be asked for a preferred time for breakfast to ensure social distancing is maintained in the restaurant during breakfast hours. Front Desk will have a sticker with a QR code, which can be scanned by guests to know about the “New Normal” in various sections of the hotel. Besides, floor markings will be there at the Front Desk to ensure social distancing is followed while waiting in the queue. It will also have a QR code photo on the IPad that can be scanned to make a contactless UPI Payment, too.
Frequent and thorough cleaning: All high-traffic public spaces including lobby, front desks elevator landings and sales galleries will undergo frequent cleaning processes. Pens, Collaterals, Registration Cards, Blotters, Room Keys, Photo ID’s, Credit Cards and Telephones will be sanitized after every interaction.
Rooms: For safety reasons, the cleaning team will be wearing masks and gloves at any given time while interacting with the guests’. The room linen will be sanitised after every wash to ensure hygiene and bathroom supplies like dental kit, shaving kit etc. has been removed to avoid contamination. Likewise, the mini bar items have been removed from the fridge. However, guests can get the supplies as and when requested. Their mobile technologies provide a contact-free check-in experience and they recommend their guests to use their phones to order room service. They have gone digital and their services like the Spa menu & Guest Service directory can be now accessed by scanning a QR code on your TV screen.
To ensure social distancing at the restaurants, they have private cabanas and introduction of redefined seating layouts to provide the warranted distancing options for guests. The layout of the restaurants has been updated, distance between each table is now 1.5 meters, with reduced seating capacity. Reservations at the restaurants are effectively managed to avoid crowding to regulate the timings of each reservation and to have a cap in place with regards to number of guests at any given point of time in the restaurant. Traditional menus have been replaced by QR codes to aid the contactless experience. Buffet, will be of assisted service replacing the traditional self-service culture. Digital menus & payment options ensure a contact-free dining experience.
Although hotels were partially operating during the March to May quarter, Renaissance Bengaluru Race Course Hotel attended to its guests during the lockdown. A total of 30 stranded guests were residing at their property, and they ensured complete social distancing norms and clinical sanitization protocols for them and ensured a homely feeling throughout their stay.